Last updated: September 5, 2026

GoneEssentials currently ships to eligible addresses within the United States.

Order Processing

Orders are normally processed within 1–2 business days, Monday through Friday, excluding federal holidays.

Orders placed after business hours, on weekends or on holidays begin processing on the next business day.

Shipping Cost

Free standard shipping is available on eligible orders delivered within the United States. Any additional shipping option or charge will be clearly displayed before payment at checkout.

Estimated Delivery

Standard delivery normally takes 3–7 business days after an order has been dispatched.

Processing and delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, peak periods, holidays, address problems or circumstances outside our reasonable control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing the tracking number after dispatch.

Tracking information may require up to 48 hours to update after the carrier receives the package.

Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing.

We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

Multiple Packages

An order may arrive in more than one package. When this happens, tracking information may be provided separately for each shipment.

Delayed Orders

If your order has not arrived within the expected timeframe, review the tracking information and contact the carrier where appropriate.

You may also contact us at contact@goneessentials.com with your order number so we can assist you.

Lost or Damaged Packages

If tracking shows that a shipment is lost, or your package arrives damaged, contact us promptly with:

• Your order number.

• A description of the problem.

• Photographs of the packaging and item when applicable.

We will review the issue and provide an appropriate solution based on the circumstances.

If tracking shows “delivered” but you cannot find the package, check the delivery location, household members and neighbors before contacting us.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations cannot be guaranteed once processing or shipping has started.

Contact Us

GoneEssentials is operated by GONE AUTOMOBILES LLC.

Email: contact@goneessentials.com
Phone: +1 (315) 716-0946
Address: 988 East 180th Street, 5H Bronx, NY 10460, United States
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time