At GoneEssentials, we want you to be satisfied with your purchase. Eligible items may be returned within 30 days of delivery in accordance with the conditions below.

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery.

• Be unused and in its original condition.

• Include the original packaging, accessories and documentation.

• Be accompanied by proof of purchase.

Items returned without prior authorization may not be accepted.

Starting a Return

To request a return, contact us at contact@goneessentials.com and include:

• Your full name.

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos of the item if it arrived damaged, defective or incorrect.

If your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label. Please do not send products back without contacting us first.

Approved returns must be sent to:

GoneEssentials

988 East 180th Street, 5H
Bronx, NY 10460
United States

Return Shipping Costs

GoneEssentials provides free return shipping for eligible returns within the United States when our approved return method is used.

Return costs arranged independently without our prior approval may not be reimbursed. Original shipping charges, if any, are non-refundable unless the item was damaged, defective or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective or different from what you ordered, contact us promptly at contact@goneessentials.com with your order number and clear photographs of the issue.

After reviewing your request, we will provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.

• Items marked as final sale.

• Items damaged through misuse, improper handling or unauthorized modification.

• Items returned without their original components or packaging.

Contact us before purchasing if you have questions about the return eligibility of a particular product.

Refunds

We will inspect your return after it is received. If approved, your refund will be issued to the original payment method within 5–7 business days.

Your bank or card provider may require additional time to display the refund in your account. If more than 10 business days have passed since we approved your refund, contact us at contact@goneessentials.com.

Exchanges

The fastest way to obtain a different item is to return the original item and place a new order after the return is approved.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

Restocking Fees

GoneEssentials does not charge restocking, return handling or refund fees for eligible approved returns.

Contact Us

For questions concerning returns or refunds, contact us:

Email: contact@goneessentials.com
Phone: +1 (315) 716-0946
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Business address: 988 East 180th Street, 5H Bronx, NY 10460, United States

GoneEssentials is operated by GONE AUTOMOBILES LLC.